We want to give you and your buyers the opportunity to get to know each other before spending a lifetime together. We offer 90-day free return shipping on all returns and exchanges when you buy at solax.com.
Do you have any other questions or questions about your order?
Email us：enjoy@solaxsocks.com
Or leave us a message on social accounts
Customer Service Hours: Monday-Friday, 9AM-5PM EST. Please read the return and exchange process
FAQ
We currently only offer free shipping to addresses within the United States. Orders are processed immediately and shipped within 2-3 business days. Working days are Monday to Friday (except holidays). You will receive an email with a tracking number when your order ships from our factory.
We don't currently offer free shipping to addresses outside of the US, but that doesn't mean you can't put your paws in our socks, you may have to pay for shipping, and of course you can join as a member to get coupons Deduct shipping! ! ! Be sure to pay attention! We are sorry that we are temporarily unable to provide expedited service.
Please click on our social accounts or watch our TikTok live to get discounts! Enter your discount code at checkout!
First, check your spam folder. If it’s still not there, contact us at any time.
We recommend choosing your sock size based on your shoe size. You can do this using our sock sizing charts, which are included on each sock page and on our Sizing Charts page.
Our socks have a snug fit because they are knit with performance in mind. The better fitting the sock, the more durable it will be over time and the better they will perform.
Machine wash gently in warm water, socks inside out. Do not bleach. Dry on low heat or hang to dry. Do not dry clean. You can learn more about how to wash merino wool socks here
Everyone’s feet are different, but generally speaking, if a person has pressure point spots, it’s more likely that a sock could wear out there. If you manage to wear a hole in our socks, we'll replace them as part of our Unconditional Lifetime Guarantee.
Solax socks are produced in China, Hangzhou, Zhejiang, if you are interested, we very much welcome you to visit our factory or cooperate with us. Be sure to contact us in advance! !
You can visit our Help Center to try out different help topics or contact us at any time.